Support for Premium Users
Premium Users get our priority and premium support. Typically, you can expect to get a reply from us within 8 hours.
Support for Free Users
Please submit your question to the WordPress Forums. Typically, you can expect to get a reply from us within 24-36 hours.
Request New Features!
If you have an idea of improving the plugin further or you want us to build a new feature that will benefit you, please let us know!
We're on a retreat!
Our team is on a 8-day retreat until next Monday, February 7. So, we won't be able to reply and support you as quickly as we normally could. Thank you for your understanding and patience in the meanwhile 😀 😛
Our Official Support Hours (SG time) *
|Monday-Thursday||8:00 AM - 8:00PM|
|Friday||8:00 AM - 5:00PM|
|Sunday||Priority Support Only|
* This includes chat support
Before contacting our support, please:
- Make sure you're using the latest version of our Prevent Direct Access plugin
- Clear your hosting and plugin cache
Caching speed up your WordPress site but may also cause issues with our plugin. ThemePunch has a great tutorial on how to clear your hosting and plugin cache
- Go through our FAQs and Documentation for common mistakes, tutorials, and solutions. Check out our Scope of Support as well.
We usually work beyond our official support hours. So feel free to reach out to us through email or chat message.