We're on a retreat!
Our team is on a 8-day retreat until next Monday, February 7. So, we won't be able to reply and support you as quickly as we normally could. Thank you for your understanding and patience in the meanwhile 😀 😛
Our Official Support Hours (SG time) *
|Monday-Thursday||8:00 AM - 8:00PM|
|Friday||8:00 AM - 5:00PM|
|Sunday||Priority Support Only|
* This includes chat support
Before contacting our support, please:
- Make sure you're using the latest version of our Prevent Direct Access plugin
- Clear your hosting and plugin cache
Caching speed up your WordPress site but may also cause issues with our plugin. ThemePunch has a great tutorial on how to clear your hosting and plugin cache
- Go through our FAQs and Documentation for common mistakes, tutorials, and solutions. Check out our Scope of Support as well.