Support

Support for Premium Users

Premium Users get our priority and premium support. Typically, you can expect to get a reply from us within 8 hours.

Support for Free Users

Please submit your question to the WordPress Forums. Typically, you can expect to get a reply from us within 24-36 hours.

Request New Features!

If you have an idea of improving the plugin further or you want us to build a new feature that will benefit you, please let us know!

Our Official Support Hours (SG time) *

Monday-Thursday 8:00 AM - 8:00PM
Friday 8:00 AM - 4:00PM
Saturday Limited Support
Sunday Priority Support Only

* This includes chat support

Before contacting our support, please:

  1. Make sure you're using the latest version of our Prevent Direct Access plugin
  2. Clear your hosting and plugin cache
    Caching speed up your WordPress site but may also cause issues with our plugin. 
    ThemePunch has a great tutorial on how to clear your hosting and plugin cache
  3. Go through our Frequently Asked Questions and Documentation for common mistakes, tutorials, and solutions

We usually work beyond our official support hours. So feel free to reach out to us through email or chat message.